Frequently Asked Questions

Please see the product pages for estimates.

‘Unknown’ means we do not know at all. If we expect the product, it will show a date. No hard promises in any case.

Sorry, not at this time.

We are working on bringing it back.

No. We offer our products only on this website.

We don’t give advice on protocols or cycle design.

Please consult an expert in this field or do your own research.

Real pharma-grade MCT oil. (no Miglyol variant)

Benzyl Benzoate only.

If we ever do use something else, we will mention it.

You can always find the exact ingredients on the products pages and product labels.

Please see the product pages and product labels for all ingredients.

Yes.

For a common AAS quantitative test(~€105) at Janoshik we reimburse €150 + the cost of the product in the form of store credits.

When testing tablets, please test 2 to 3 tablets total for variance. We cover €30 for each extra tablet, up to 2 extra tablets.

Please make sure vials are sent in unopened (top cap intact) and with the label on the vial.

Tablets can be sent in blind (without label).

We aim to process and send out your order the same day or at most within 48 hours.

Once the package is sent, the delivery time generally ranges anywhere from 1 to 14 days, depending on the destination country and shipping method.

Most of the time the next 1 – 2 days, but sometimes instantly.

It depends on the delivery company used for your location and/or on the amount orders we are processing at that time.

For EU orders (except Denmark and Sweden), if a package does not arrive due to reasons outside of your control (e.g. stuck in customs or lost by the delivery company when in transit), we will reship the package, free of charge, until you receive it.

For Denmark, Sweden, UK and Canary Islands we offer 1 reship free of charge, according to the same rules.

For International orders we do not offer any reships at this time.

We do not offer reshipments for reasons other than the above — such as not being present at a delivery address, an incorrect delivery address, failure to pick up the package at a locker/pickup point for any reason, the package being accepted in recipient’s name by an unauthorised person, the package being lost after it was delivered successfully at a location (e.g. stolen from garden), an incompatible parcel locker/station or any type of unsupported delivery locations.

If you have special requirements for the delivery to your location, please contact us to discuss before ordering. We will find the optimal shipping option for you.

The chance of a package seizure is low in the EU; customs clearances are not required for packages sent between EU member states.

For international orders without reshipment, feel free to contact us to request a link to lower the min. order limit for a small test order. This way you can find out if the package will get through at all to your location.

Yes, for most locations this is possible.

Please contact us first so we can make sure your location and delivery company is compatible. We might suggest alternatives.

While ordering, please mention in the order notes at checkout that you would like to have the package shipped to a pickup point and the specific address and courier company.

National postal offices are not compatible in the EU, it must be a location of a courier company.

Generally yes. But it depends on the location.

Please make sure to contact us before ordering, to discuss what is the best option.

Yes, we do ship internationally. However, we don’t offer reshipments like we do inside of the EU.

If you would like to place an order outside of the EU (international), please contact us to let us know the destination country, then we will confirm if it’s possible and send you a link to place the order.

Account registration is available at checkout while placing an order.

Yes.

Simply uncheck the account creation option at checkout.

While you place an order, your delivery details are stored on this website temporarily. When we process the order, we immediately move the data to a local encrypted storage* and delete the data from this website.

We process the order the same day as you place it, thus we guarantee that your data only exists here for a brief moment.

This process is repeated for each new order and it’s the safest way to handle this without sacrificing convenience.

In short: your data is handled securely and won’t get into the wrong hands.

*From our fully encrypted local storage we print the shipping label for your package, and keep the data alive for a few weeks, to manage potential issues if needed.

No one is able to access this data except the admin, since only he knows the password to access it.

It’s probably cold outside if this happened. The cold has ‘crashed’ the active compound out of solution.

Please place the vial in an oven at around 50 degrees Celsius for ~ 40 minutes. Touch the glass vial from time to time, to make sure it doesn’t get too hot. Shake the vial a few times in between and afterwards.

After this, the active compound should stay dissolved at room temperature.

Dissolving the compound again by heat, does not affect the quality of the product in any negative way.